Technical Assistance Center

World-class global customer support

Call toll free +1-877-699-3267

We’re here when our customers and partners need help to deploy or sell our full line of network operating systems and platforms. Whether it’s getting product information quickly or troubleshooting and resolving an issue, we’re here to assure our customers can fully take advantage of the many benefits of our supported platforms. IP Infusion provides comprehensive customer support services for customers who have purchased support and maintenance contracts for IP Infusion products. We offer 24 x 7 support through the customers-only online support website, technical documentation, regular maintenance releases, support FAQs, and email support. Existing customers can access the technical assistance center by logging into their own secure account here.
IP Infusion provides round-the-clock support over the phone for all critical issues and supports all customer licensespurchased from IP Infusion. Our mission is to ensure the highest quality of support and responsiveness in meeting theever-changing and challenging needs of our customer. Our experts have the answers for your questions. IP Infusion offers the following software maintenance and support models:
Support Type Tier1/Tier2/Tier3 Tier3
Provided By IP Infusion L1/L2 by channel partner; L3 by IP Infusion
Voice 24 x 7 Voice support(Binary Product’s) Voice support by channel partner
Email 24×7 Email Access 24×7 Email Access
Online ticket tracking system 24×7 Access to end customer 24×7 Access to channel partner

IP Infusion’s support portal gives customers an insight into the supported products maintenance branchesand their release schedules. Key features of the on-line support website include:

  • Technical assistance center with a secure account and password
  • Ability to request technical support, and check the status of your cases, via a web-based tickettracking system
  • Product documentation
  • Release note
  • Support FAQs

IP Infusion TAC Contact

Toll Free Number: +1-877-699-3267

Email: [email protected]