IP Infusion has achieved TL 9000 certification following a successful compliance audit conducted by DQS, an ANAB-accredited certification body. This certification covers OcNOS software development and technical support centers across India, USA, and Canada — the three primary sites where OcNOS is developed and where customers receive technical support.
What TL 9000 Certification Means
TL 9000 is the telecommunications industry’s quality management standard, developed by the QuEST Forum and based on ISO 9001. While ISO 9001 is a general quality management standard applicable across industries, TL 9000 adds telecommunications-specific requirements covering:
- Software development lifecycle — requirements for design, code review, testing, defect tracking, and release management specific to telecommunications software
- Problem resolution time — defined response time targets for customer-reported defects based on severity classification
- Product reliability metrics — measurement and reporting requirements for software reliability, including defect density and mean time between failures
- Customer satisfaction measurement — structured processes for collecting and acting on customer feedback
For service providers evaluating OcNOS, TL 9000 certification provides independent third-party verification that IP Infusion’s development and support processes meet the quality bar expected for carrier-grade network software.
Scope of Certification
| Site | Functions Covered |
|---|---|
| India (Bangalore) | OcNOS software development, QA testing, defect management |
| USA (Santa Clara) | Product management, TAC Level 2/3 support, documentation |
| Canada | Technical support center, customer escalation management |
Context: IP Infusion’s Quality Certifications
TL 9000 joins a growing portfolio of certifications that validate OcNOS’s readiness for carrier-grade deployments:
- TL 9000 — telecommunications quality management (2023)
- MEF 3.0 — carrier Ethernet service certification on UfiSpace S9510-28DC (2024)
- O-RAN Alliance — DCSG solution validation at O-RAN Global PlugFest (2022)
- TIP IPoDWDM PoC — Phase-2 completion for disaggregated optical transport (2024)
IP Infusion Marketing Team